Looking to obtain a copy of your medical records?

There are a few ways you can request copies of your medical records depending on the type of information you need.

MyHealthOne Portal:

You can access portions of your electronic medical record online with MyHealthOne. That includes things like your medical history, test results, and immunization records.

MyHealthOne consolidates many common tasks into one secure, easy-to-use online patient portal. It gives you access to most of your medical records on your desktop computer, laptop, tablet or smartphone 24 hours a day.

*Note that some medical records may only be available through our hospital Medical Records office.

Access Patient Portal

Paper copy of medical records:

You can obtain a paper or electronic copy of your medical records from Wesley HealthCare through our records partner CIOX Health. In order to request your medical record, download and complete a medical records release form. Upon completion, please choose one of the following options below to submit your request: 


CIOX Health – Release of Information
PO Box 290789
Nashville, TN 37229

Patient Requests Fax: (844) 481-0298

Patient Email: para.richhscroipatient@parallon.com

Customer Support for Patients: (844) 481-0278

Requests from a Physician/Physician office can be sent by Fax:

(678) 325-0359

(678) 325-0357 for STAT/Urgent requests (please indicate STAT/Urgent on the request)

Attorneys or Insurance Fax: (866) 741-4989

Attorneys or Insurance Email: PARA.RICHHSCROIThirdParties@Parallon.com

Customer Support: (877) 302-7338

*Please allow 7 – 10 business days for your request to be fulfilled. * If you are requesting to have your records delivered electronically, please be sure to indicate this on the form and provide your email address.

The Health Insurance Portability and Accountability Act (HIPAA) requires that all portions of the attached form be completed. The form is to be signed and dated by the patient or legal representative. Please call (877) 302-7338 if you have questions.