Wesley Medical Center is committed to providing exceptional healthcare and the best possible billing services to the greater Wichita community. Should our billing service not meet your expectations or if you have questions, please contact our business office. You may direct all billing questions to (866) 656-8778, or fax us at (800) 561-1743 or e-mail us at CustomerService@Parallon.com.
The mailing address for our business office is:
Patient Account Services
10030 MacArthur Blvd., Ste. 200
Irving, Texas 75063
A note about bill payment and inquiry: All bill payment and account information obtained in the "Pay or View Bill Online" area of our website is encrypted or encoded to secure the information so it can only be read by the intended recipients.
A note about email: As you are aware, general Internet email is inherently not secure. We recommend that items considered confidential or private in nature not be communicated through your email (for example, Social Security numbers, diagnosis information, credit card numbers, etc.). When conveying confidential or private information, please contact Patient Account Services directly at the phone number listed on your statement.
You will receive one or more bills for the services you received during your stay at Wesley Medical Center. Your hospital bill includes charges for your room, food, medical supplies, nursing care and any tests or procedures performed.
Most physicians are independent providers, not hospital employees. You will receive separate bills from the doctors who provide medical and surgical care to you in the hospital. These physicians include:
- Primary care physicians
- Specialty care physicians
- Emergency physicians
Medical residents will not send a bill.
Each time you register at Wesley Medical Center for a new medical service, we will assign you a new account number and make copies of your insurance card and driver's license. You should bring your most recent insurance card and a photo ID with you when you come to the hospital.
If you provide us with complete and accurate insurance information, Wesley Medical Center will file your primary and secondary claims for you.
Most insurance plans do not provide full coverage for hospital billings. You will be expected to pay deductibles, co-payments and coinsurance charges at the time of service or at discharge.
Hospital bills are usually sent to your insurance company within four days of discharge or outpatient service. You will be notified of the balance on your account, minus any deposits you have made, after your insurance company has paid its portion.
Payment is expected at the time of service or at discharge for those without insurance.
If you do not have health insurance, you will be eligible to receive an uninsured discount off total charges. For more information prior to your services you may call (316) 962-2404 to talk to a financial counselor.
HMOs and PPOs
Benefit and coverage rules and policies differ from carrier to carrier and plan to plan, so you should become familiar with the specifics of your insurance plan. If you are enrolled in a managed care or HMO plan through an employer, contact your human resources department for information and assistance regarding your individual benefits. Wesley Medical Center participates with a number of HMOs, PPOs and POS plans.
Wesley contracts with these providers:
- Blue Cross (except Boeing Traditional)
- First Health
- Harrington Health
- Humana Choice Care
- Great West - HPK
- Health Partners of Kansas - HPK
- Most Medicare replacement plans
- Multiplan - PHCS
- Mutual of Omaha - HPK
- National Provider Network - NPN
- PPO Next - PHN, Healthstar and Med Control
- Preferred Health Network - PHN
- Preferred Health Systems
- United Healthcare
- Wichita Preferred Provider Association - WPPA/PCN
This list is not all-inclusive. Contracts change frequently; always check with your human resources department for the most current information regarding your individual benefits.
Medicare Part A provides benefits for inpatient hospitalization. Medicare Part B provides benefits for ambulatory surgery, emergency services, physician services and outpatient diagnostic testing. Your Medicare card will indicate if you have Part A benefits, Part B benefits, or both, and their effective dates. Since August 2000, Medicare Part A payments to hospitals have been based upon the services rendered. Medicare Part A has predetermined your copayment responsibility for each covered procedure or test performed on an outpatient basis in a hospital. Questions about specific Medicare benefits should be directed to Kansas Medicare, toll free, at (800) 633-4227 or at www.kansasmedicare.com.
Medicaid is a state-run healthcare system that covers almost all aspects of healthcare: emergency room treatment, inpatient hospitalization, outpatient diagnostic testing, ambulatory surgery, etc. Some services are subject to patient co-payments. Patients enrolled in Medicaid managed-care programs are sometimes restricted as to the facilities from which they may seek non-emergent treatment. Medicaid beneficiaries should contact their local office of the Department of Social Services for more information on Medicaid benefits, coverage and managed care options. For emergency care you can come to the hospital without calling.