WICHITA – Galichia Heart Hospital, a campus of Wesley Medical Center, has earned a national Excellence in Patient Care award from the healthcare consulting firm Studer Group. Galichia’s emergency department received the award for its success lowering wait times and reducing the number of patients who leave the emergency department without being seen.
The Excellence in Patient Care awards are given to select organizations that are coached by Studer Group in various categories. To be eligible for an award, an organization must demonstrate outstanding performance in patient care.
“This has everything to do with my staff and their ability to get patients back and into a bed quickly,” said Galichia emergency department manager Brandy Stefonek. “Our providers also have an increased focus on getting patients seen quickly. We never want patients sitting in the lobby. And we certainly don’t want them leaving without being seen.”
With emergency room wait times typically coming in at well under 30 minutes, the award also acknowledges Galichia’s achievement in the face of significant emergency department growth. Emergency department visits have increased almost 20 percent over last year, but the hospital consistently keeps the number of patients who leave without being seen below .2 percent – and often at zero, Stefonek said.
“Our physicians and nursing staff are willing to do whatever it takes to make sure the patient is stable,” she said. “They are making that happen every day.”
Galichia’s emergency department is a level III trauma center and accredited chest pain center with emergency services available 24/7.
Wesley Medical Center is the region’s leading acute care hospital network providing a full range of diagnostic and treatment services for patients throughout Kansas and northern Oklahoma since 1912. As a leader in Overall Recommended Care, Wesley treats more than 24,000 patients annually and delivers more than 6,000 babies – more than any hospital in a 13-state region. Wesley provides the most extensive emergency network in Wichita, with Wesley ER, Wesley West ER and Galichia ER. Wesley owns and operates Galichia Heart Hospital, WESLEYCare Clinics and the Pediatric Center of Kansas. To learn more about Wesley Medical Center, please visit www.wesleymc.com
About Studer Group®:
A recipient of the 2010 Malcolm Baldrige National Quality Award, Studer Group is an outcomes-based healthcare performance improvement firm that works with healthcare organizations in the United States, Canada, and beyond, teaching them how to achieve, sustain, and accelerate exceptional clinical, operational, and financial results. Working together, we help to get the foundation right so organizations can build a sustainable culture that promotes accountability, fosters innovation, and consistently delivers a great patient experience and the best quality outcomes over time. To learn more about Studer Group, visit www.studergroup.com.