Wesley Healthcare December 08, 2014

WICHITA – The Wesley EmergencyCare Network is now providing average wait times at all four of its emergency rooms – the Wesley Medical Center main ER, Galichia ER, Wesley West ER and its Pediatric ER. Wesley continues to be the only hospital in south-central Kansas to provide up-to-the-minute average wait times for its emergency rooms.

“If your child has a high fever or a broken limb, you want care as soon as you can get it,” said Francie Ekengren, MD, Wesley’s chief medical officer. “We know that quicker care improves outcomes, so we’re proud we can let our patients know where they can receive quick, expert care, no matter where they live.”

Wait times are updated every 30 minutes and are based on a rolling four-hour average provided by Wesley’s patient information management systems. The average wait times are available on Wesley’s ER check-in mobile phone app, which also allows patients to start their check-in process prior to arrival at any of Wesley’s ER locations. Patients can also check-in and access wait times at Wesley ER Check-in.

“No one likes to visit an ER, so making the experience faster and easier is important,” said Bill Voloch, Wesley’s interim president and CEO. “Studies show that medical outcomes improve and healthcare costs are lower when crowding is reduced in emergency departments. Providing wait time information and quick care through our minor emergency Ready Care area are ways to do just that.”

The national average ER wait time is one hour, according to the Centers for Disease Control and Prevention. Wesley’s ERs commit to achieving an average wait time of less than 30 minutes and for children under the age of 18 years old, a wait less than 20 minutes. The “average ER wait time” represents the approximate time it takes for a patient to see an ER provider (physician, physician assistant or nurse practitioner) after arrival to begin treatment. Wesley has cared for more than 100,000 patients this year in its emergency rooms.

For more information about Wesley Medical Center and its emergency services, please visit www.wesleymc.com.

Wesley Medical Center is the region’s leading acute care hospital network providing a full range of diagnostic and treatment services for patients throughout Kansas and northern Oklahoma since 1912. As a leader in Overall Recommended Care in national rankings, Wesley treats more than 24,000 patients annually and delivers more than 6,000 babies – more than any hospital in a 13-state region. Wesley provides the most extensive emergency network in Wichita, with Wesley ER, Wesley West ER and Galichia ER. Wesley owns and operates Galichia Heart Hospital, WESLEYCare Clinics and the Pediatric Center of Kansas. To learn more about Wesley Medical Center, please visit www.wesleymc.com.