Wesley Partners with Studer Group® to Improve Patient Experience

January 29, 2013

Wesley Partners with Studer Group® to Improve Patient Experience

Nearly 200 members of Wesley Medical Center’s leadership team will meet with Studer Group® representatives tomorrow to launch a new initiative for instituting evidence-based leadership across its hospitals and clinics.  This leadership framework helps healthcare organizations achieve greater patient- and customer-satisfaction, attain higher employee retention and improve quality and safety measures. 

“Wesley is committed to a culture of always; that means every patient every time. To achieve that, we must also reduce leadership variability,” shared Kathy Neely, Wesley’s Chief Nursing Officer.  “The Studer engagement will help us build even greater levels of accountability by leaders and more importantly, how to engage all staff in making sure that every patient has the always experience.”  

The Studer Group works with over 800 healthcare organizations in the U.S. and beyond, teaching them how to achieve, sustain, and accelerate exceptional clinical, operational, and financial outcomes.     

“The Studer Group’s programs will help us to create great places for employees to work, physicians to practice and patients to receive care,” stated Tripp Owings, Wesley’s new Vice President of Business Development.  “Wesley has a team-centered approach to patient care that includes support and commitment from every employee, not just those staff members caring for the patient.”

The Studer Group describes their Evidence-Based Leadership (EBL) as a framework that aligns a company’s goals, actions and processes.  Thereby creating a foundation that enables them to transform the way they provide care in this era of rapid change.  The goal is to create better efficiencies and provide top quality patient care.   

Tomorrow’s meeting discussions will include a review of Studer Group’s fundamental resources, including The Nine Principles® and The Five Pillars.  The meetings will take place from 10:00 am – 3:00 pm at the Marriott hotel, 9100 Corporate Hills Drive.  For more information about the Studer Group, visit www.studergroup.com.