WICHITA, Kansas – Wesley Medical Center has been awarded a Consumer Choice Award winner by the National Research Corporation (NRC) for 2011 -2012. The award identifies hospitals that healthcare consumers have chosen as having the highest quality and image. This is the sixteenth year NRC has awarded hospitals whose consumers have recognized them for providing the highest quality healthcare.
“The Consumer Choice Award provides a benchmark for consumers to show how important quality healthcare is to them and to their families,” stated Susan. L. Hendricks, NRC President and COO.
Winners are determined by consumer perceptions on multiple quality and image ratings collected in the company’s online Ticker survey. This study surveys over 250,000 households representing over 450,000 consumers in the contiguous 48 states and the District of Columbia. From the households surveyed, 3200 hospitals named by consumers are analyzed and ranked based on their Core Based Statistical Areas (CBSAs) as defined by the U.S. Census Bureau, with the winning facilities being ranked the highest.
“We are proud to be selected a Consumer Choice Award winner,” said Hugh Tappan, Wesley President/CEO. “Quality healthcare and patient satisfaction are our biggest priorities and, with consumers having choice when it comes to healthcare, we are pleased to be seen by our community as a quality healthcare provider.”
“Consumers are taking a more proactive role in their healthcare decisions and demanding higher quality. In a constantly changing healthcare industry, consumer perception is becoming more and more vital to the success of all hospitals,” Henricks said. “At NRC, we know it is imperative to learn from the patient’s experience in order to improve the quality of care. The Consumer Choice Award recognizes those facilities that are meeting or exceeding the needs of consumers – their patients.”
NRC’s Ticker Survey is the nation’s largest and most comprehensive study of its kind. No other study measures hospital performance and preferences and contains more consumer responses than NRC’s study. The study has a margin of error of + or – 0.2 percent at a national level. Co-winners are named when scores fall within the statistical margin of error for a given market.