January 17, 2013
Wesley Medical Center has been named a Consumer Choice Award winner by National Research Corporation for 2012 -2013. The award identifies hospitals that healthcare consumers have chosen as having the highest quality and image. This is the seventeenth year National Research has awarded hospitals whose consumers have recognized them for providing the highest quality healthcare.
“Customer-centric care is based on the notion of extending patient-centered care to all healthcare consumers who are taking the initiative with their healthcare decisions and demanding higher quality. It advocates an all-inclusive, cross-continuum view of care experiences for all healthcare participants and stakeholders,” said Susan L. Henricks, President and Chief Operating Officer for National Research Corporation. “The goal of this empowering movement and quality improvement initiatives from providers is to provide better outcomes—and create positive consumer perceptions. The Consumer Choice Awards recognizes hospitals that patients have rated as the most preferred places to receive care according to quality and image.”
Winners are determined by consumer perceptions on multiple quality and image ratings collected in the company’s online Market Insights/Ticker survey. This study surveys over 250,000 households representing over 450,000 consumers in the contiguous 48 states and the District of Columbia. From the households surveyed, 3200 hospitals named by consumers are analyzed and ranked based on their Core Based Statistical Areas (CBSAs) as defined by the U.S. Census Bureau, with the winning facilities being ranked the highest.
“We are proud to be selected a Consumer Choice Award winner,” said Hugh Tappan, Wesley President/CEO. “Quality healthcare and patient satisfaction are our biggest priorities and, with consumers having choice when it comes to healthcare, we are pleased to be seen by our community as a quality healthcare provider.”
“We congratulate the recipients of the Consumer Choice Awards and salute their efforts to improve performance,” said Henricks.
National Research’s Market Insights/Ticker Survey is the nation’s largest and most comprehensive study of its kind. No other study measures hospital performance and preferences and contains more consumer responses than National Research’s study. The study has a margin of error of + or – 0.2 percent at a national level. Co-winners are named when scores fall within the statistical margin of error for a given market.