Wesley Displays ER Wait Times on Billboards, Website and Mobile Phone App

September 16, 2013

Wesley Displays ER Wait Times on Billboards, Website and Mobile Phone App

WICHITA, Kansas – Wesley Medical Center is now promoting the average wait times at its emergency rooms at Wesley West ER and Galichia ER on electronic billboards across Wichita, wesleymc.com and wesleyercheckIn.com where visitors can also complete an early on-line check-in.  Wesley announced its new wait time services this morning at a press conference held at Galichia Heart Hospital’s emergency department.  This is the first time for a Wichita hospital to provide this information publicly.    

 “These posted wait times provide the community with the approximate time a patient will spend from arrival to the ER to being seen by a medical professional such as a doctor, physicians assistant or advanced registered nurse practitioner – not just a greeting by a staff member,” said Dr. Francie Ekengren, Chief Medical Officer at Wesley Medical Center.    “According to the Centers for Disease Control, the average national ER wait time is an hour.  We will strive to keep our patient’s wait well below that benchmark.”  

The average wait times will also be available on the free Wesley ER check-in mobile phone app for iPhone or Android smartphones.  Mobile app users can also start their check-in process prior to arrival at any of the three Wesley emergency rooms across Wichita.  The wait times are updated every 30 minutes and are based on a rolling four-hour average provided by Wesley’s patient information management systems. 

“Providing ER wait time information is another great example of how technology is allowing us to connect directly with the community to make better health care decisions” said Steve Edgar, CEO, Galichia Heart Hospital.  “A recent study* has shown that medical outcomes improve and healthcare costs are lower when crowding is reduced in emergency departments.  Providing wait time information is one way to help reduce crowding. “

For more information about Wesley Medical Center and its services, please visit wesleymc.com.

Source: American College of Emergency Physicians, Effect of Emergency Department Crowding on Outcomes of Admitted Patients, 2012